Shipping policy

Do you ship to my country?

We ship our products to most countries. If you can’t ship to your country please send an e-mail to shop@conuestbrand.co

Shipping costs:

Shipping costs will be calculated at the checkout. These prices do not include customs fees or other taxes.

How can I track my order?

Every shipping option includes track & trace. You receive the tracking information via e-mail.

How long does it take for my order to get to my place?

We aim to ship every Tuesday and Friday and the below are just estimates

  • UK tracked 24 or 48: 24 or 48 hours within the UK from point of fulfilment
  • Europe royal mail shipment: 10-14 business days
  • Worldwide shipment: 14 - 20 business days
  • Worldwide Global mail shipment: 20 – 25 business days

 

Please note: We depend on Royal Mail for the processing and delivery of all shipments and cannot be held responsible for delays caused by their logistics or handling processes.

Fast Delivery time with Royal Mail

24-48 hours inside the UK

Efficient and Reliable Shipping Across the Europe and the EU market. 

Cost Effective Shipping to the USA and other International Markets

International Shipping Information 

For international orders, Royal Mail offers various options, usually through Parcelforce Worldwide for heavier items.  

  • Services: Key services include International Tracked
  • Delivery Times: Times vary significantly by destination. International shipping can take longer due to customs processing. 

📦 SHIPPING, TRACKING & MISSING ORDERS

Once your order ships, you’ll receive a confirmation email with your tracking link.

It is the customer’s responsibility to monitor tracking updates and check the delivery status of their order.

If your order hasn’t arrived, you must:

  1. Check your tracking link first for delivery updates

  2. Contact the courier using the tracking details if needed

  3. Email us at shop@conquestbrand.co if your order appears delayed, missing, or stuck in transit

If we are not contacted about a delivery issue within a reasonable timeframe, we will assume the order has arrived safely and there are no problems.

We cannot investigate delivery issues or missing parcels unless you notify us.

🚚 DELIVERED BUT NOT RECEIVED

If tracking shows your parcel as delivered, but you haven’t received it:

  • Check with neighbours or your building reception

  • Check safe places around your property

  • Contact the courier directly first

If the issue continues, email us and we’ll help where we can.

Please note:

Once a parcel is marked delivered by the courier, responsibility may pass to the customer. We are not liable for stolen or missing parcels after confirmed delivery, but we will always try to assist with courier investigations where possible.